Refund Policy
Epic trade finance has implemented a transparent refund policy. In case you are not satisfied with our service level, you can request a refund.
If an account was funded via debit or credit card, the funds can be refunded to the card.
To request a refund, contact the Epic trade finance customer care via live chat. We will review your request within 5 business days and reply in a timely manner. After we have reviewed the request, it usually takes less than 10 days for the refund to be executed. Please note that any violations of Epictradefinance Customer Agreement or Partner Agreement, or any other legal regulations cannot be subject to a refund request. The same applies to any profits or losses received as a result of your trading activity.
This policy can be modified or edited without prior notice.
The Company assigns the following importance level to the Best Execution Factors:
|
Best Execution Factor |
Level of Importance |
|
Price |
High |
|
Costs |
High |
|
Speed of Execution |
High |
|
Likelihood of Execution |
High |
|
Likelihood of Settlement |
Medium |
|
Size of Order |
Medium |
|
Market Impact |
Medium |
The financial services provided by this website carry a high level of risk and can result in the loss of all of your funds. You should never invest money that you cannot afford to lose. Please ensure you read our terms and conditions before making any operation in our trading platform. Under no circumstances the company has any liability to any person or entity for any loss or damage cause by operations on this website. Epic Trade Finance nor its agents or partners are not registered and do not provide any services on the USA territory.
The Website and Content may be available in multiple languages. The English version is the original version and the only one binding on Epic Trade Finance; it shall prevail on any other version in case of discrepancy. Epic Trade Finance shall not be responsible for any erroneous, inadequate, or misleading translations from the original version into other languages.
